FAQs
How can I place an order?
Simply select your preferred product and quantity on the product page, then click “Add to Basket” and proceed through our secure checkout.
Once your order is successfully placed, we will begin processing it promptly and notify you once it has been dispatched.
Can I modify or cancel my order?
Yes, you may request changes or cancellations within 24 hours of placing your order.
After this time, or once your order has been processed or dispatched, we may no longer be able to make changes.
Please contact us as soon as possible at:
📧 support@sheddingspetsupplies.co.uk
How long will delivery take?
Orders are usually processed within 0–1 working day.
For deliveries within the United Kingdom:
Transit Time: 2–4 working days
Estimated Delivery: 2–5 working days
Delivery timeframes begin from the date your order is dispatched.
Do you offer free delivery?
Yes, we offer:
Free Standard Delivery on orders over £50
£4.99 flat rate delivery on orders under £50
There are no hidden fees.
My tracking number isn’t working
Tracking details may take up to 24 hours to update in the courier’s system.
If your tracking number is still not working after a few days, please contact the courier directly or reach out to our support team for assistance.
What if my order arrives damaged?
If your order arrives damaged, please contact us within 3 days of delivery.
Email us at support@sheddingspetsupplies.co.uk
and include clear photos of the item and packaging.
We will arrange a replacement or refund as quickly as possible.
Do you offer returns?
Yes, we offer a 30-day return policy on eligible items.
To qualify:
Items must be unused and in original packaging
Please note:
Due to hygiene and safety reasons, opened pet food, treats, supplements, and certain health products cannot be returned.
Always contact us before sending a return.
What payment methods do you accept?
We accept the following payment methods:
Visa
Mastercard
American Express
Discover
Apple Pay
When will my card be charged?
Your payment method will be charged immediately once your order has been successfully placed.
How secure is my personal information?
Your security is extremely important to us.
We use SSL encryption to protect your data during checkout. We do not store full card details, and all payments are processed through PCI-compliant payment providers.
Do you offer local collection?
Yes, customers in the Oldham area can choose Free Local Collection at checkout.
Collection Address:
Sheddings Pet Supplies
301 Ripponden Rd
Oldham OL1 4JJ
United Kingdom
Orders are usually ready within 2–4 hours during business hours
You will receive an email when your order is ready for collection
Contact Information
If you have any questions, our team is here to help:
Sheddings Pet Supplies
301 Ripponden Rd, Oldham OL1 4JJ, United Kingdom
📞 +44 161 345 2761
📧 support@sheddingspetsupplies.co.uk
Customer Service Hours (GMT, UTC+0):
Monday – Friday, 9:00 AM – 5:00 PM
Order Cut-Off Time:
5:00 PM (GMT, UTC+0)